Shipping Policy

At Clara, we are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festive seasons, sales, or new product launches, processing times may be slightly longer.

Shipping Timeline

Standard delivery within India generally takes 3–7 business days, depending on your location.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free shipping offers, if available, will be applied automatically based on the eligibility criteria.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable) to monitor your shipment.

Delivery

Please ensure that the shipping address and contact details provided are accurate.

Clara is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery Attempts

If the courier is unable to deliver the package after multiple attempts due to customer unavailability or an incorrect address, the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, please refuse the package if possible or record an unboxing video and contact us within 48 hours of delivery with clear photographs.

Shipping Delays

While we strive to deliver every order on time, delays caused by courier partners, weather conditions, public holidays, natural disasters, government restrictions, or other circumstances beyond our control may occur. We appreciate your patience and understanding in such situations.

Contact Us

For any shipping-related questions or assistance, please contact our customer support team through the contact details provided on our website.