Return and Refund Policy

Return & Refund Policy

At Clara, every product is carefully inspected before dispatch to ensure it reaches you in excellent condition.

No Returns or Refunds

Due to the hygienic nature of personal care products, all purchases are final. We do not accept returns, exchanges, or refunds once an order has been delivered.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

Damaged during transit,

Defective, or

Different from what you ordered,

please contact us within 48 hours of receiving your order.

To help us verify the issue, kindly provide:

Your order number.

Clear photographs of the product and packaging.

An unboxing video showing the package being opened from the beginning.

Claims submitted without an unboxing video may not be eligible for review.

After verification, we will, at our sole discretion, provide a replacement for the affected product if the claim is found to be valid.

Non-Eligible Cases

We do not offer replacements, returns, or refunds for:

Change of mind after purchase.

Personal preference regarding fragrance, colour, or texture.

Minor variations in colour or appearance due to natural ingredients or batch differences.

Products that have been used, opened, or damaged after delivery.

Incorrect shipping information provided by the customer.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding your order, please contact our customer support team through the contact details provided on our website.